Frequently Asked Questions (FAQ)

What materials do you use to make your earrings?

All Klaily earrings are handmade from durable polymer clay. Studs use stainless steel posts, ideal for sensitive ears. Ear threaders are crafted with high-quality gold-plated or silver-plated chains for an elegant yet durable finish.

Are your earrings hypoallergenic?

Yes! I use hypoallergenic materials for all Klaily earrings. Studs are made with stainless steel posts, and threaders feature high-quality plated chains.

Note: Stainless steel is widely considered hypoallergenic due to its tightly bonded structure, which helps prevent any trace elements (like nickel or lead) from leaching out—making it a trusted option for sensitive ears.

Are your earrings lightweight and comfortable to wear?

Absolutely. One of the biggest advantages of polymer clay is its lightweight feel, which makes Klaily earrings perfect for all-day wear—no tugging, no discomfort, just effortless style.

How do I care for my polymer clay earrings?

Because of its lightweight feel and flexible nature, polymer clay is ideal for creating bold, vibrant designs—without the heaviness of metal or the stiffness of traditional plastic jewelry. It offers a beautiful balance between comfort and creativity.

That said, while polymer clay is durable, it’s not indestructible. Unlike metal, which can endure more pressure, or hard plastic, which is more rigid, polymer clay is softer and more moldable—so it deserves a little extra care.

To keep your earrings in their best condition:

• Avoid bending or applying strong pressure, especially in hot weather.

• On warm days (like under direct summer sun), the clay may soften. If it feels a bit flexible, simply run it under cold water to help it firm back up.

• When removing your earrings, hold and pull from the metal component—not the clay.

• Store in a cool, dry place away from direct sunlight and moisture.

With a little TLC, your Klaily earrings will remain vibrant, comfortable, and beautiful for years to come.

How long does it take to ship my order?

Since each piece is made to order, please allow 3–5 business days for production before shipping. Delivery time will then depend on your location and the carrier.

You’ll receive a tracking number as soon as your order ships.

Do you accept returns or exchanges?

Yes, I offer a 30-day return or exchange policy—especially for items that arrive damaged or break within that time.

If an item breaks, I kindly ask that you send a photo of the damaged piece. This helps me improve my craft and offer better quality moving forward.

Do you accept custom or personalized orders?

Yes! You can order a custom piece through the Custom Order listing in the shop menu. I’ll work with you to bring your idea to life.

Custom orders may require additional time depending on the design and quantity.

Where can I shop Klaily in person?

When you subscribe to the Klaily email list, you'll receive my monthly schedule of upcoming pop-up markets and local events. I’d love to meet you in person and share the magic of handmade earrings!

Can I send my order as a gift or include a special message?

Absolutely! If you'd like your order gift-wrapped or to include a note, just send me a message through the contact form in the menu. I’ll make sure it's wrapped with care and intention.

What happens if my package gets lost or arrives damaged?

While lost packages are rare (fingers crossed!), I know things happen. If your order arrives damaged or goes missing, reach out to me right away. I’ll work with you on a solution—whether that’s a replacement, store credit, or another option that feels fair.

Your happiness means everything to me.

Do you offer wholesale or bulk orders?

Yes! If you're interested in placing a wholesale or bulk order, just send me a message using the contact form. I’d love to collaborate and explore how we can work together.