Orders & Shipping

1. Where do you ship from?

All orders are shipped from Florida, USA.

2. Do you offer international shipping?

Yes! We ship worldwide. Shipping rates and delivery times vary by location.

3. Do you offer free shipping?

Yes! We offer FREE standard shipping within the U.S. on all orders. No minimum purchase required.

4. How long does it take to process and ship my order?

Each piece is handmade with care. Orders are processed within 3-5 business days.

• U.S. Orders: 3-7 business days (Free Shipping!)

• Canada: 7-14 business days

• International: 10-30 business days (varies by country & customs)

5. Do you offer expedited shipping?

Yes! You can select express shipping at checkout for faster delivery.

6. What if my package is delayed or lost?

Once your order is shipped, we are not responsible for postal delays. However, if your order is lost, please contact us at info@klaily.co so we can assist you in filing a claim.

Jewelry Care & Materials

7. What materials do you use?

Our jewelry is made from high-quality polymer clay, gold/rhodium-plated chain, and high-quality UV resin. Each piece is lightweight, durable, and handmade with care.

8. How do I care for my ear threaders?

Daily Care:

• Store in the original box with anti-tarnishing paper after each wear.

• Use the included polishing cloth daily to maintain shine.

Deep Cleaning (Occasionally):

• Mix one cup of water with a few drops of Dawn soap.

• Gently clean with a soft cloth, rinse, and dry completely before storing.

Avoid:

• Water, sweat, perfumes, and harsh chemicals.

• Abrasive materials or excessive pulling on the chain.

Proper care ensures lasting beauty and shine. ✨

Products & Availability

9. Why can’t I find the style I saw at a local market on your website?

Great question! Since all of our pieces are handmade, some designs are exclusive to in-person events and may not be available online. We love creating one-of-a-kind pieces that you can only find at our pop-up markets!

If you’re looking for a specific design you saw in person, feel free to reach out to info@klaily.co or send us a message at (904) 300-2388 to check availability.

10. Do you offer custom orders?

Yes! If you’d like a custom design—whether for a special occasion, a bridal party, or your boutique—please contact us at info@klaily.co or text (904) 300-2388 to discuss details.

11. Will you restock sold-out designs?

It depends! Some pieces are limited edition, while others may be restocked. If you have your eye on something, sign up for restock alerts or contact us to check availability.

Wholesale & Collaborations

12. Do you offer wholesale?

Yes! We’ve partnered with Faire to make wholesale ordering easy.

➡️ Shop wholesale here: Klaily on Faire

For custom wholesale inquiries, please email info@klaily.co.

13. Do you work with influencers or content creators?

We love collaborating with like-minded creators! If you’re interested in working together, email us at info@klaily.co with your details.

If you have any other questions, feel free to contact us at info@klaily.co or text (904) 300-2388